1) Do I have to pay to become a member on DHM Mall?

A : No, it is free to be a member on DHM Mall

If you have not signed up with DHM Mall yet, join us now and enjoy various discounts and benefits provided by DHM Mall.

2) I have registered but I have not received any email verification from DHM Mall.

A : If you cannot find the verification email from DHM Mall, kindly check your spam folder/Junk folder, or please email our Customer Support at enquiry@dreamhm.com.my for further assistance.

3) How can I change my email address?

A : Unfortunately, you cannot change your email address once signed up as a member on DHM Mall.

Due to unforeseen reason, if you need to change your email address, you need to withdraw your membership from DHM Mall, and sign up again with a new email address.

Please note that, once you withdraw your membership, you will lose all the credit/points/shopping history and buyer grade.

For more information, please email our Customer Support at enquiry@dreamhm.com.my.

4) Can I purchase without registering as a member?

A : You are allowed to view and add products to the shopping cart as a guest. However, to purchase products, you need to be registered member to complete the order and payment.

5) Is the price stated on the website net price with no further discount?

A : The price stated on the website is net price unless there’s a promotion or further reduction through coupon discounts.

We highly advise buyer to stay tuned on our on-going or future promotions by subscribing on our newsletter.

6) Can I change my order after making payment?

A : Once you have made a payment for your order, it is not allowed to change any information such shipping details, billing information or delivery method as the seller may have started the shipment process.

Should you wish to change any order under any unforeseen circumstances, kindly contact Customer Support via email to hello@dreamhm.com.my as soon as possible.

7) How do I request for a quotation?

A : It’s easy! All you have to do is click on the ‘Request Quote’ button that can be found throughout the site and fill up the information required.

8) Is this service free?

A : Yes! You can request for quotations, use our tools for free.

9) What if I’ve forgotten my password?

A : Don’t worry, you can still access your account by clicking on ‘Forgot your password’ on the login page, then providing your email address. Our team will send you a reset password link where you can change your password.
If you are unable to receive the link or face other difficulties accessing your account, you can always contact us via email hello@dreamhm.com.my.

10) How is DHM different from contractors / individual designers / studios?

A : DHM is a marketplace that brings you an online home design experience. If you were to design your home interiors through a contractor/ individual designer/ studio, it would essentially mean extensive amounts of research, choosing materials, finishes and colors, sourcing furniture, coordinating with painters, carpenters, and hoards of labor. With DHM, we give you everything you’ll ever need — from top designers, expert installation partners, designer furniture, products, reliable warranties and much more.

11) Can I get just a part of my home designed?

A : In most cases, yes, DHM can work with you to design a part of your home, be it just your modular kitchen or your living room. However, we suggest a consultation with a designer to get a definite answer, based on your unique scope of work.

12) Can I choose or change the interior designer for my project?

A : Our highly evolved algorithm matches your unique needs and preferences to a suitable DHM designer. We understand choosing a designer requires a lot of research, assessment, and vetting. DHM does all of that for you so you can just relax and focus on getting your dream home designed.

13) How do I schedule my first design consultation?

A : It’s easy! Just fill up the enquiry form. Our team will get in touch with you to schedule your first consultation.

14) I have submitted the online enquiry form. When will I get a call from a DHM designer?

A : Congratulations, you’ve just taken a big step to living in your dream home! Now that you have filled up the form, our designer will reach out to you within 3 working days.

15) How much time will it take to design my home?

A : Your DHM designer will work at a pace suited best for you and your home. Design time can depend on a lot of factors; choosing the products and finishes, number of iterations, your availability, response time, etc. At DHM, we give you the freedom to share feedback and iterate designs several times. Invariably, it can impact the overall duration of your project. Hence, to get your final designs faster, while your designer would do their best, we would also request for your continued support.

16)  If I have any queries/ concerns, who do I get in touch with?

A : Our customer care team is more than happy to help! Please call us on +607-556 9388 (9 AM – 6 PM) or write to us at hello@dreamhm.com.